Бизнес Казуси

Case Study: Education

Silatel To Improve IT & Telecom Efficiency

The customer

The Client is an international consortium of higher education universities present on every continent with more than 434 agents stationed in 65 branch locations and operating under nine regional offices.

Since 2000, the Agency has experienced a period of unprecedented development, marked by budget consolidation and a 50% increase in its membership. It is today the core of a network of 728 establishments covering 88 countries.

In the context of this consolidation, The Agency started a large project of optimisation for its IT and Telecom infrastructure. For this purpose, the choice has been made to adopt Open Source Software as much as possible. Therefore, the Agency started the migration of all its servers and clients to Linux based operating systems and initiated a project for the adoption of Voice over IP telephony.

The challenge

Education is a sector where IT and Telecom budgets can rapidly hike to an extreme extent. And this is even truer within an organization with an international presence and a regionalized management.
This means that a special attention have to be paid to the organizational impact of any decision. Also, with a budget based management, it is mandatory to justify investments on the short and long terms while maximising the return on investments. This, with the reusability of the existing infrastructure and the upgradability of any solution.

In this context, the Agency has to project the evolution of its system in accordance with the transformations of the organization on all levels.

Case Study: Hospitality

Silatel To Deliver an Unified Information & Communication System

The customer

The Client is a French group of hospitality units including hotels, Time-Share apartments and villas at a national level. With a long history in hospitality and several resorts in Southern France, the group has known a steady growth in the last 5 years with the construction of 7 new seaside and ski resorts.

The challenge

Communications are the lifeblood of any organization. That is even truer in the hospitality industry, where the final customer has to get a perfect service whenever and wherever he wants. So when one of Europe’s largest hospitality firms decided to start their new project, a resorts construction project encompassing a seaside village and two ski resorts, they needed nothing less than a state-of-the-art communication solution.

In the competitive context of their industry and the importance of their investment, it was important to put in place a solution that will not only reduce infrastructure and operational costs, but also ensure that their investment is protected with a solution that is easy to implement, maintain and upgrade.