Article 1 - Validity and acceptance of our Terms

These conditions apply to all agreements between and its customers, provided that the conditions or conventions do not contradict.

Our general conditions of sale and delivery, and our conditions, were deemed to be accepted by our client, even if they would be in contradiction with its own general or specific conditions of purchase. The latter do we engage that if we have accepted in writing by words. Our agreement may in no case be inferred from the fact that we accept the convention without contest the terms that refer to general or specific conditions or other provisions of our client.
The servants, employees, spouse or other family members and represent the client are supposed to have the mandate to engage with us.

Article 2 - Prices

2.1 - The prices of our products are indicated in euros, excluding taxes and excluding costs of participation in treatment and delivery.

2.2 - reserves the right to change prices at any time but the products will be invoiced on the basis of the rates in effect at the time of order entry.

2.3 - All products remain the property of until full payment of the price per

Article 3 - Order

     * Internet:
     * By telephone:

  • (UK) +44  2033842274
  • (FR) +33  230050149
  • (BG) +359 24918587

Contractual information is presented in Bulgarian, English or French and will be subject to confirmation no later than the time of delivery. reserves the right to cancel or refuse any order from a customer with whom there is a dispute concerning payment of a previous order.

Article 4 - Validation

You have read and accept these Terms of Sale before placing your order. Your order is therefore acceptance of these General Terms and Conditions.
Unless proved otherwise, the data recorded by constitutes proof of all transactions by and its customers.

Article 5 - Availability

Our product offerings and prices are valid until they are visible on the site, within the limits of available stocks. Our product offerings are proposed within the limits of available stocks. For products not stocked in our warehouses, our offers are valid subject to availability from our suppliers.
In this framework, information on the availability of products are provided at the time of placing your order. This information directly from our suppliers, errors or changes may exceptionally exist. In the event of a product become unavailable after placing your order, we will notify you by mail or by post on receipt of the information received by suppliers. Your order will automatically be canceled and you will be refunded immediately if your account was debited.
To pay by check, in case of unavailability of all or part of the order, the refund will be done by choosing credit on the customer's bank account or by check at the latest within thirty days commencing the payment of the sums paid by the customer.

Article 6 - Delivery


The products are purchased on books throughout the country accessible to our carriers. The period indicated on your order summary are usual times and correspond to the time of treatment delivery plus the delivery time.
The products are delivered to the shipping address you provided during the ordering process. When you order multiple products at the same time and that they have different delivery times, the period of delivery order is based on the longest period. reserves however the possibility of splitting the expeditions. Only products shipped are debited. Participation in the cost of processing and delivery will be charged for one shipment. not be held responsible for any consequences due to a delay in delivery. For products whose price is above 500?, Limit the maximum delivery is 30 days from the order.
In case of late delivery, an email will be sent. In this case, and as the product is shipped, you can always cancel your order.
In the event of late delivery, the product having been shipped, you can also cancel your order and request a refund of the product and return shipping fees. In this case, if you received the product after your cancellation, we will reimburse the product, a reception of it, complete and in its original condition, by us.
We also invite you to regularly monitor your order and call Customer Service for any questions or problems.
When paying by credit card or private, the timeframes shown are average delays and correspond to delivery times, plus the time of delivery.

All orders not shipped within 30 days of the order will be canceled unless otherwise announced in the offer of sale.

When paying by check, the order will be processed only on receipt of the check. Accordingly, the time applicable in this case are those at the date of receipt of the check and may be modified from this mentioned in the day of placing the order.

Delivery Problems

You must notify the carrier and all about the reserves regarding the product (eg damaged package, already opened ...) within at reception of the product. Then, depending on the cases specified in Article 13.1 below, you can enjoy the conditions of exchange and refund provided for this article.

Article 7 - Payment

The settlement of purchases made:
- By credit cards: Visa, MasterCard, American Express and other accepted credit cards.
- Or by PayPal (The debit card is to carry out the order)
- By bank check for any order greater than or equal to 120 euros and less than 500 euros.

When paying by bank check, it must be issued by a bank domiciled in the European Union.
The check cashing is at receiving the check. The check will be sent to:

Aleksi Rilec 41V - 1618 Sofia

Article 8 - Reimbursement

Refunds of products in the cases referred to in Articles 5 and 8 will be carried out not later than 40 days after receipt of goods by us.
The refund will be done by choosing credit on your bank account or by bank check addressed to the client who placed the order to his billing address.
No send-against refunds will be accepted for whatever reason.

Article 9 - Satisfied or refunded

You have a period of 7 days from receipt to return the product if it does not correspond to what you ordered. Shipping and return will be at your expense. Only the price of the product purchased will be refunded.
Returns are to perform to:
- Service delivery -
Aleksi Rilec 41V - 1618 Sofia

This right of return applies only for products in their original condition and in complete shape (packaging, accessories, ...), record in good condition and accompanied by a copy of the purchase invoice and an RMA document. Articles returned incomplete, damaged or soiled by the Customer are NOT refunded.

The right of return may be exercised for computer software unsealed by the customer within the period of 7 days previously and according to the conditions described previously.

Article 10 - Security

Our website hasconstantly updated security system we have adopted the SSL encryption process but we also strengthen the processes of scrambling and encryption to protect as effectively as possible all the sensitive data that relate to the means of payment and your personal data.

Article 11 - Customer Service

For information or questions, our customer service is at your disposal:

  • (UK) +44  2033842274
  • (FR) +33  230050149
  • (BG) +359 24918587
From Bulgaria and abroad. Monday to Friday from 9am to 18pm.

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Article 12 - Intellectual Property

12.1 - All texts, commentaries, books, illustrations and images reproduced on are reserved under copyright and as intellectual property in the EU and/or other countries. For this reason and in accordance with the provisions of the Intellectual Property Code, their use or reproduction is only permitted for private use, and subject to different provisions. Total or partial reproduction of site is strictly prohibited.

12.2 - Some products such as software in particular are the subject of licensed right for personal use and/or specifically regulated copies, public distribution and location of use. You must respect the general conditions of sale of these products, and can not be responsible for the use which might be made of the products outside this scope.

Article 13 - Liability

The products are in conformity with existing European legislation and standards in Bulgaria. Therefore, can not be held liable for non-compliance with the legislation of the country where the product is shipped. It is your responsibility to check with local authorities the possibilities of importation or use of products or services you plan to order.
The photos are provided for illustration only. We invite you to refer to the description of each product to know the precise characteristics, and in case of doubt or if you wish any more information feel free to contact us. 

In case of manifest error between the characteristics of the product and its representation and / or conditions of sale, can not be held liable. Of course, any questions about products, please contact our customer service.

If purchasing for a professional use, Silatel can not be responsible for damages related to trading loss, loss of profit, loss of chance, damage or expense that might arise from the purchase of the products. We remind you that it is prudent to carry out the backup data contained in the products purchased. can not be responsible for any loss of data, files or damage described in the previous paragraph. The total or partial inability to use the products, particularly because of equipment incompatibility, can NOT give rise to any compensation or reimbursement or call into question the responsibility of

Article 14 - Warranty


We commit to refund or exchange your defective products or any product that do not correspond to your order. If you request a refund via, please kindly contact our customer service for the procedure:

By phone:

  • (UK) +44  2033842274
  • (FR) +33  230050149
  • (BG) +359 24918587
From Bulgaria and abroad. Monday to Friday from 9am to 18pm.

Or by email:

This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Products must be returned in-store in the state in which you received them and with all the included elements (materials, packaging, instructions ...).

You have the protection of legal guarantees of conformity of goods with the contract and the protection against hidden defects, in accordance with the EU legal provisions.
The provisions of this article do not prevent you from enjoy the right of withdrawal in accordance with Article 8.

Contract Security

Products purchased on can provide a guaranteed right. It is shown in the sheet article of the products presented on the site. In order to know the steps to follow on after-sales service for any problem or failure on a product you can contact Customer Service at the following telephone numbers:

  • (UK) +44  2033842274
  • (FR) +33  230050149
  • (BG) +359 24918587

From Bulgaria and abroad. Monday to Friday from 9am to 18pm.

To qualify for the guarantee of the products, it is imperative to keep the invoice of purchase.

The contractual guarantees do not cover:
- Replacement of consumables (batteries, bulbs, fuses, aerials, portable headphones, microphones, wear of recording heads or reading ...),
- Abnormal use or non-conforming products. We invite you in this regard to consult the instructions supplied with the products,
- Failures related to accessories (power cables ...),
- Defects and their consequences due to the intervention of a repair by agree,
- Defects and their consequences lies at the non-conforming use for the purpose for which it is intended,
- Defects and their consequences related to any external cause.
However, in any event you benefit from the provisions of the legal guarantee in particular those relating to the legal guarantee specified in article 13.1 above.

Article 15 - Applicable law - Disputes

This contract is subject to European law. The language of this contract is English or French. In case of dispute with professionals and / or traders, the courts will have jurisdiction of Bulgaria. In case of dispute, the European courts will have exclusive jurisdiction.

Article 16 - Personal information

The information and data you are required to manage your order and our trade relations. They can be sent to companies that contribute to these relationships such as those responsible for the execution of orders for services and their management, execution, processing and payment. This information and data are also kept for security purposes, to meet legal and regulatory obligations and as to enable us to customize and improve the services we offer and the information we send you.

Depending on your choices made when creating or consultation of your account, you'll likely receive offers from our company, as well as companies and brands the group as indicated when creating your account. If you do want more, you can at any time we make a request by specifying in your account.

Our site is also designed to be particularly attentive to the needs of our customers. This is one why we use cookies. The cookie is designed to point you visit our site. Cookies are not used by in order to improve the service for you.
Silatel subscribes to the professional code of the Federation of companies selling a distance and undertakes to respect the Charter of the profession.

Article 17 - Environment can not be held responsible by the client of the obligations imposed under the environmental legislation of the client. The cost of this environmental legislation, including legislation on packaging, the recovery of electrical and electronic equipment and the tax on batteries, are not an element of the selling price. As part of this environmental legislation or another reserve the right to charge the client the costs of this legislation, if they are applicable.

Article 18 - Benefits for distributors and retailers

In case of special actions with the supplier in which the customer is given a price set a condition that the customer place an order defined by a specific supplier, the customer agrees to comply with the formalities and requirements imposed in such actions and to make available to the first application in the customer's premises, the documents supporting the above actions, during a period of 5 years.

If the customer benefits and discounts relating to purchases by volume, it undertakes to meet its commitments in the volume of purchases in a period of three months.

Failing compliance of above, the customer agrees to repay immediately has the advantages that have been granted under this special and is entitled to refuse any further action at this special client. If the damage is more important reserves the right to seek damages to the customer.

Article 19 - Archiving

For safety reasons, the customer agrees to retain for a period of 5 years the list of its own customers (names and addresses) as well as goods which they sold and the date of transactions.

Article 20 - Export restrictions

The client undertakes to respect the legal provisions of CONTROLS issued by the United States and the legislation enacted by the European Union and its Member States in this matter. In case of export of goods outside the European Union, the customer is obliged to obtain prior written authorization from the manufacturer. In case of non-compliance with this provision, the customer shall indemnify any damages, costs and expenses resulting therefrom.

Article 21 - Solidarity

If the invoice is prepared at the request of the payer on behalf of a third party, the payer and the third party are jointly and severally liable for payment and the enforcement of obligations under general and special conditions of sale.